London's Premier
Minicab Service
the only number you'll need
020 8555 5555

F.A.Q's ..


General Enquiry

Q:How do I get a receipt for a journey I have made using my credit card?

A:We recommend that you normally ask the driver, however we are more than happy to email you a receipt. Please complete our online form on the receipts page and we’ll email you one across.

Q:How do I get a receipt for a journey I have made by using cash?

A:We recommend that you normally ask the driver, however we are more than happy to email you a receipt. Please complete our online form on the receipts page and we’ll email you one across.

Q:What if i need to cancel a booking?

A:Please contact us within a reasonable time frame, if however a driver has already been dispatched and they have covered part of the distance to your pick up location, then a cancellation fee may be charged. We always calculate this charge based on the amount of mileage the driver has travelled.

Q:What if I cannot locate my driver?

A:Each Goldline vehicle is fitted with a GPS enabled mobile dada unit. Drivers receive details of their job bookings on this mobile unit, including the name, telephone number, pick up and drop destinations of the passenger. All our driver’s movements, location and actions are updated live onto our system whereby our controllers can then monitor the progress of multiple bookings/multiple drivers in real time. You can simply telephone us on 0208 988 8888 and one of our telephonist’s will provide you with the precise location of your driver and his/her vehicles registration, make and model to ensure you board the correct vehicle

Q:If I am delayed will I be charged waiting time?

A:Yes, the first 5mins of waiting is free, there after the waiting will be charged 25p per minute for the entire period of waiting.

Account Enquiry

Q:I would like to Open a Corporate Account, how do I do this?

A:If you are interested in opening a Corporate Account with us, please feel free to look through our Corporate Accounts page, where all the benefits of having an account are explained. If you require further information please complete our online account application form and we’ll be in touch swiftly. Alternatively, please dial 020 8988 8888 where a member of our team would be happy to assist you..

Q:What are the account terms?

A:Account invoices are raised at the start of the month retrospectively; this means that as an account customer you are effectively offered the 30 days credit line. All invoices should be settled within 14 days of the invoice date and queries raised within 7 days of the invoice date. For full account terms and conditions contact us on 020 8988 8888.

Airports Enquiry

Q:Does your company charge for the car parks at Airports and if yes, how much?

A:At Goldline Cars, we always track flight landing times for your convenience so to ensure that any car parking charges are kept to a minimum. We ONLY charge the exact car park fees (fees can be found on all Major Airport Websites) and if there is any additional waiting time after the initial 30 minute grace period.

Q:What do I do if my flight time changes or if my flight has been delayed?

A:When you book a Airport Transfer with Goldline Cars we always ask for your flight arrival details, this enables us to monitor your flight. Therefore there’s no need to inform us of any changes.

Q:What if i need to cancel my airport booking?

A:Please contact us within a reasonable time frame, if however a driver has already been dispatched and they have covered part of the distance to your pick up location, then a cancellation fee may be charged. We always calculate this charge based on the amount of mileage the driver has travelled.

Q:Does the amount of luggage I want to carry have an impact on the price of the journey?

A:Our pricing structure is dependent on both mileage and the size of vehicle required. For example if you have two suitcases and two passengers, you will may require a Saloon vehicle. If on the other hand you have three suitcases and four passengers, then you may need a Estate vehicle. If you have four suitcases and four passengers, then you will need one of our MPV’s. Again if you are unsure about anything, please call us on 020 8988 8888 and we’ll happily go through everything with you over the telephone. For more information on luggage capacity, click here

Q:If I book a car with Goldline Cars, how will I know when it has arrived up?

A:GPS Tracking: Each Goldline vehicle is fitted with a GPS enabled mobile dada unit. Drivers receive details of their job bookings on this mobile unit, including the name, telephone number, pick up and drop destinations of the passenger. Each driver’s exact movement, location and actions are updated live onto our system whereby our controllers can then monitor the progress of multiple bookings/multiple drivers in real time. So if you were to telephone one of our telephonist’s, they would be able to give you the precise location of your driver at any given time.

SMS Text Messages: We send each of our customers a SMS text message informing them when their vehicle has arrived at their pick up location. The text message includes the vehicles registration, make and model, so that the customer can identify their vehicle, safe in the knowledge that they are boarding the correct vehicle safely.

Ring Back: Driver simply activates a button on his data terminal when they are outside their customers pick up location. This system will automatically telephone the customers telephone twice; informing them that their vehicle has arrived. Reduces waiting time for both driver and customer.

Lost Property?

Q:We have left a personal item in one of your vehicles, how do I re-claim it?.

A:Any property found in any of our vehicles is always is returned to our Head Office and secured until you are able to collect it. You can contact us on 0208 8988 8888 or alternatively click this link or email us on info@goldlinecars.co.uk.

Q:How long do you keep lost property for?

A:Goldline's lost property policy ensures that we retain all items of lost property for a minimum of 3 months. At the end of this period, should the owner be known to us then we will make a final effort to contact them in order to have the item/s reunited with them. However, should the owner fail to collect the item/s within the 7 days of that contact, then the item/s will be disposed of. Any item of lost property where the owner is unknown will be disposed of immediately upon the expiry of the 3 month retention period.

Q:What if I lose money in a cab ?

A:Should currency be found it will be retained for a maximum of 12 months

Require Further Assistance?

             
  Contact Us Online T: 020 8988 8888 Or E: info@goldlinecars.co.uk
             

 

 

 

© Goldline Car Services Ltd 2014